Change of Mind Cancellations
You can cancel your purchase at any time either before or up to 7 working days (includes all days other than Saturdays, Sundays and Public Holidays) following the day you receive the goods or service. To do so you need to: Contact PaperClip using the details on Our Details page.
For Physical Products:
Your product must be complete and in "as new" condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packaging and accessories you received with it. Any "Free Gifts" or "Promotion Items" received with the product must also be returned.
For Virtual Products / Service:
Your product/service must not have been used, logging in to PaperClip is considered use. Any "Free Gifts" or "Promotion Items" received with the product must also be returned.
All users will be given a Free-Trial product prior to purchase for review.
PLEASE NOTE: change of mind cancellations apply to consumer customers only and do not apply to business purchases.
When contacting us, you will need to quote your reason for return, order reference number and name.
Please note that after you have cancelled your order your refund may take from 14 to 21 days. Please note that all carriage fees are non refundable.
Faulty Goods
Goods Faulty on Arrival -
If a fault occurs within 28 days of delivery, you have the option of an exchange or refund.
Goods Faulty in Warranty Period
If your goods develop a fault after 28 days of receipt, then provided they are within their warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a full on-site service and or telephone help facilities for your convenience which we recommend you utilise in order to correct the fault quickly. This does not affect your rights under the Sales of Goods Act if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer an alternative remedy.
Faults caused by accident, neglect, misuse or normal wear and tear are not covered.
Consumable items (e.g. non-rechargeable batteries, ink basketridges etc) are covered for three months from delivery.
Items purchased from the Bargain Basement or sold at a special price as end of line or for other reasons that prevent them being sold as new; and are sold with a 30day warranty only. These items may be second user, refurbished or discontinued stock.
To Return a Faulty Good
Please contact PaperClip using the details on the Our Details page.
Then make sure you print and attach the Returns label to your parcel when posting your item back to us.
When returning a faulty good please return it with the original box, packaging (where possible) and accessories you received with it. Any "Free Gifts" or "Promotional Items" received with the product must also be returned.
Please note that if you return an item as faulty and it is tested as not having a fault you will be responsible for arranging and paying for collection.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 48 hours of receipt. If goods are visibly damaged on receipt or you are unable to check them before signing, the delivery note should be signed as "unchecked/damaged". Once the damaged goods have been collected and received back into our warehouse, we'll issue replacement goods or a full refund as requested.
Please contact PaperClip using the details on the Our Details page to make a report.
